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Policies

RETURNS/Exchanges

At this time, MarisaMade is not accepting returns on merchandise due to COVID 19. If there is an issue with your order, please contact Marisa@marisamade.com. We will do our best to make it right for you!

RETURNS on Personalized Items

Any item that has been custom made or personalized is not able to be returned.

ORDER CANCELLATION

You may cancel your order within 24 hours of placing it if necessary. We work quickly to process orders and after 24 hours has passed, it is likely we have already started on your order. Please contact marisa@marisamade.com with any issues.

SHIPPING

Artwork is shipped through USPS first class mail with tracking and delivery confirmation. Orders are shipped within 7-14 business days after your payment has been processed.

Domestic Shipping: Please allow up to one week transit time. Your tracking number is available upon request. If you have a rush order, please message me so we may discuss the details and cost.

MarisaMade works with a number of production partners and utilizes drop shipping. Please make sure the address you provide upon checkout is accurate. Once an order is sent to our production partners, we are unable to change the shipping address.

DAMAGED GOODS

We take great care in packaging orders, and selecting production partners who carefully package orders as well. If you receive an item that has been damaged during transit, please contact marisa@marisamade.com and we will work with you to make it right!

LOST OR STOLEN GOODS

Once your item has been shipped from MarisaMade and is in the hands of the postal system, it is no longer MarisaMade's responsibility if your item becomes lost by USPS or stolen. No refunds or replacements of goods will be issued. If your item is showing that a label has been created but no other shipping updates are showing, please contact marisa@marisamade.com so we can look into your order. Thanks!

PAYMENT

I accept credit card and PayPal. I'm currently not taking checks or money orders.

PACKING SLIPS

Due to utilizing production partners, your packing slip may not be inserted into your package. Please print the electronic copy of your order confirmation if you would like a paper receipt.  

 

PRIVACY POLICY

 

Last modified 01/15/2021

 

PLEASE REVIEW THIS POLICY CAREFULLY

The following describes how MARISAMADE LLC uses and disseminates information you provide through www.marisamade.com and its sub-domains and affiliated sites, as well as MARISAMADE LLC pages and accounts on Facebook®, Google Plus®, Instagram® and YouTube® (the “Sites). If you ever have questions about this Privacy Policy, please contact me at the information below. By using marisamade.com, you are consenting to this Privacy Policy.

Contact: marisa@marisamade.com

 COLLECTION OF YOUR PERSONAL INFORMATION.

Unless I expressly note otherwise, I do not collect personally-identifiable information from users of marisamade.com. When you visit www.marisamde.com, some information about your computer hardware and software is inherently automatically collected, such as your IP address, domain name, browser type, access time and referring website addresses via pixels, cookies, log files, and/or tags.

This info is used for the following purposes:

  • Loading/optimizing our site
  • Perform analytics
  • Shared with Shopify (whom we use to power e-commerce for MarisaMade) and Facebook, Instagram, Pinterest, Google, and our payment processing services
  • Implementing improvements and analyzing our site
  • Improve services

 Email opt-ins may require you to provide us with Personal Data such as your email address and first name. You always have the option to opt in or opt out. Opting out means it may not be possible for you to gain access to certain parts of the site or content.  

Order Information Collected

During checkout, the following info will be collected to accurately process and ship your order(s).

  • Full Name
  • Mailing & Shipping Address
  • Email Address
  • Phone number
  • Payment Information (credit card number/paypal info)

This info is processed through our e-commerce processor Shopify, and part of your information is shared with MailChimp (our email service provider to communicate with you), Google Analytics, Facebook (for advertising purposes). This information is only obtained by you when you purchase from our site. 

To learn more about the privacy policies from Shopify and Google, please visit the links below.

INTERNATIONAL PRIVACY LAWS AND YOUR RIGHTS UNDER THE GDPR

If you are visiting the Site from outside the United States, please be aware that you are sending information to the United States where my servers are located. Information you submit may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by me. These countries (including the United States) may not necessarily have data protection laws as comprehensive protective as your country of residence; however, my collection, storage, and use of your data will at all times continue to be governed by this Privacy Policy.

If you are a member of the European Union (EU), you have special rights under the GDPR. Those include: You have the right to object to the processing of your data and the right to portability of your data. All complaints must be sent to marisa@marisamade.com You also have the right to erasure, rectification, access, or to seek restrictions to the processing of your personal data in our system. To the extent you provide consent to our processing of your personal data, you have the right to withdraw that consent at any time. Any withdrawal of consent does not apply to data collected lawfully prior to such consent. You have the right to lodge a complaint with a supervisory authority containing jurisdiction over GDPR related issues.

 COOKIES: WHAT THEY ARE, AND WHY THEY ARE NEEDED

A cookie is a data text file sent from a website to your browser, for the purpose of identifying the user and allows access to portions of the website, thus alleviating the need to continually log in with your username and password. Cookies may be stored within your system. To the extent I use cookies, I can only access information from a cookie sent by marisamade.com, not other websites. I may use cookies to personalize your visit to my Sites, because tracking usage allows me to best determine the needs of my customers and advertisers.

 MY POLICY WITH MINORS

My Site is not intended for individuals under the age of 18. If you are under 18, you may only use marisamade.com under the supervision of a parent or guardian. I do not collect or maintain information from anyone known to be under the age of 18, and no part of this website is designed to attract anyone under the age of 18. I do not sell products or services intended for purchase by children. If I discover or are otherwise notified that I have received any such information from a child in violation of this policy, I will delete that information. Please contact me: marisa@marisamade.com

 DATA RETENTION

I only retain Personal Data collected from Users for as long as the User’s account is active or otherwise for a limited period of time as long as I need it to fulfill the purposes for which I have initially collected it, unless otherwise required by law. I will retain and use information as necessary to comply with my legal obligations, resolve disputes, and enforce my agreements for a period of 7 years for billing and legal information.

 USE OF YOUR PERSONAL INFORMATION.

If you do choose to provide your personal information, I will not willingly share your information with companies outside my organization, except as described in this Privacy Policy.  You may at times receive communications from me related to products and services that I believe might interest you. While I believe these services may enhance your time spent at marisamade.com, you will at all times have the option and ability to opt out from receiving these communications by specifically choosing to do so via a link which will be provided within emails that I send to you. I may disclose total aggregated user statistics in order to describe my services to potential advertisers, other third parties, affiliate companies, and for other lawful purposes.

 The information I gather from you may be used in several ways, either now or in the future, to gain a better understanding of MarisaMade's users and their usage pattern as a whole, for site administration and troubleshooting, to process transactions, contest entries and other matters you initiate, to identify preferences in content and advertising, to target editorial, advertising or other content (such as promotions, special offers or other content) I think might be of interest to you. I may also use information I gather from you to communicate changes and improvements to my website or any registration you have made.

 You have the right to request access to the information we have for you. You can do this by contacting us at marisa@marisamade.com. We will make sure to provide you with a copy of the data we process about you In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending your copy electronically, unless the request specifies a different method. If you believe that the information we have about it is incorrect, or if you wish to remove your private information (such as an email address provided in an opt-in), you may contact us at marisa@marisamade.com. Any data that is no longer needed for the purposes specified herein will be deleted.

I do not give away, sell, rent or lease any users’ personally identifiable information to any merchant, advertiser or web publisher. However, non-personally identifiable user information (such as usage pattern, browser type and your computer) may be shared with third party businesses or advertisers with which I have a business or contractual relationship. I reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, in connection with the sale of part or all of MARISAMADE’s or its affiliates assets, or to enforce my Terms of Use.

 Please keep in mind that if you disclose personally identifiable information in a public manner through marisamade.com, this information may be collected and used by others accessing those portions of marisamade.com. I do not monitor information you disclose on marisamade.com nor do I accept any liability associated with your voluntary disclosure of the same.

 You are responsible for reviewing the privacy statements and policies of other websites you choose to link to or from marisamade.com, so that you may understand how those sites collect, use and store your information. I am not responsible for the privacy statements, policies or content of any other websites. Websites containing co-branding (referencing my name and a third party’s name) contain content delivered by the third party and not me.

 NOTICE OF PRIVACY RIGHTS TO CALIFORNIA RESIDENTS.

California law requires that I provide you with a summary of your privacy rights under the California Online Privacy Protection Act (the “Act”) and the California Business and Professions Code. As required by the Act, I will provide you with the categories of personally identifiable information that I collect through this website and the categories of third party persons or entities with whom such personally identifiable information may be shared for direct marketing purposes at your request. California law requires me to inform you, at your request: (1) the categories of personally identifiable information I collect and what third parties I share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. The Act further requires me to allow you to control who I can and cannot share that information with. To obtain this information, please send a request by email or standard mail to the address found below. When contacting me please indicate your name, address, email address, and what personally identifiable information you do not want me to share with third parties. Please allow thirty (30) days for a response. Also, please note that there is no charge for controlling the sharing of your personally identifiable information or requesting this notice.

 LIMITATIONS.

By using marisamade.com you agree that I am not responsible for: (i) any disclosure of your personal information made by you to a third party through your use of marisamade.com; (ii) any disclosure of your personal information obtained illegally from me; or (iii) any accidental disclosure of your personal information made by me.

 POLICY CHANGES.

I may modify this Privacy Policy from time to time. Any modifications will be effective immediately when I post them. I will take steps to notify users of any modifications, however, you are responsible for reviewing any modified terms. When I update my Policy, I will note the date of revisions at the top of the Policy. Your continued use of a Site following any changes means you accept and agree to any changes. For your convenience and future reference, the date of the Privacy Policy is included so that you can compare any different versions of the Privacy Policy to determine any changes made to the Privacy Policy.

 YOUR COMMENTS AND CONCERNS.

This website is operated by MARISAMADE LLC, PO BOX 32, SAINT ALBANS, WV 25177. All other feedback, comments, requests for technical support and other communications relating to MarisaMade should be directed to: MARISA@MARISAMADE.COM.